Booking and cancellation policy

Accepting a quote

We quote on the phone, by SMS or by email, and confirm the price and job details in writing before we send a van. When you confirm the job and accept the quote, by phone, SMS or email, you enter into a service agreement with Mobile Tyre World Group Pty Ltd for the work described.

What we need before we send a van

• The exact address or location of the vehicle.
• The tyre size, or a clear photo of the tyre sidewall.
• Any booking fee we have asked for.

Your booking is confirmed once we have all of these. Until then, no technician has been sent.

If the job changes on arrival

If the job turns out to be different from what we were told, for example a different tyre size, or damage that means a replacement rather than a repair, we explain the new price before doing any extra work. You decide whether to go ahead.

Cancelling a confirmed job

If you cancel after confirming the job, a cancellation fee applies equal to the call-out cost included in your quote. We tell you what that call-out cost is when we quote. There is no fee if you decide not to go ahead before confirming.

If we cannot get there

If we cannot attend, we refund the booking fee in full. Arrival times are estimates, not guarantees, because traffic and the job ahead of yours both move. If we are running so late that the job is no longer worth doing, as a guide more than three hours past the time we gave you, call us and we will refund the booking fee.

Paying

Some bookings need a $55 booking fee paid before we send a van. We tell you if yours does when we quote, and it comes off the final price. The rest is due when the work is finished. We accept card, Afterpay, Humm and Zip, as well as approved fleet accounts, FleetCard and AmpolCard.

Unpaid amounts

Cancellation fees and invoices that remain unpaid may be passed to a third-party collection agency. That can lead to legal action and may affect your credit rating.

If something goes wrong

Call us and our call centre takes the details first. If it is not sorted there it goes to management, and then to upper management. Put anything about damage or a fitting problem in writing as well, through our contact form or by email, so there is a record we can follow.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our terms of service explain those rights.

Questions about a booking

Call 1300 689 868 or email info@mobiletyreworld.com.au.